Frequently Asked Questions

Once you have arrived to the portal, you will be able to navigate to the Order page to begin the order process. Fill in the required fields to complete your order; we ask that you allow 3 weeks for your kit to be delivered.

Yes! You can also order a kit by calling the energySMART team at 877.886.4239, Monday through Friday from 8am – 5pm.

Upon entering the Order page and submitting your account number and zip code, if you are receiving an ‘ineligible’ customer message, please contact the energySMART team at 877.886.4239 Monday through Friday from 8am – 5pm.

When you order your kit, you’ll be taken to the checkout page where you can change your shipping address before completing your order.

We ask that you allow 3 weeks to receive your kit once it is ordered. For assistance, you may contact the energySMART team at 877.886.4239 Monday through Friday from 8am – 5pm.

Upon receiving your FREE energy savings kit, if you find you have received any incorrect kit components for your home, please contact the energySMART team at 877.886.4239 Monday through Friday from 8am – 5pm.

Upon receiving your FREE energy savings kit, if you find any of the components are damaged please contact the energySMART team at 877.886.4239 Monday through Friday from 8am – 5pm.

Each kit includes:

  • 1-2 Earth® massage showerhead(s) - 1.5 gallons per minute (GPM). Conserves 40% more water and energy while enhancing pressure, performance, appearance and luxury.
  • One dual-spray kitchen faucet aerator - 1.5 GPM. Swivel spray aerator with pause valve saves 30% more water and energy.
  • Two Econo bathroom faucet aerators - 1.0 GPM. Bubble spray model provides a full stream of water while using less; saves 55% more water and energy.
  • One roll of plumber’s tape. Used for quick sealing and lubricating of pipe threads of all sizes.

Installation is fast and easy, usually just requiring the easy removal of old products and then simply screwing in each new piece. For installation instructions in English, click here. Haga clic aquí para obtener instrucciones de instalación en español.

The free kits that you order online are delivered to your home so that you can install the products yourself. If you’re interested in having energySMART, a Nicor Gas program, install the free products, schedule a free home energy assessment instead of ordering your kit online. With a free home energy assessment, an Energy Advisor will install the same products included in the kit as well as assess your home’s energy usage and provide you with a customized report that includes recommendations on how to save. For more information, visit our assessments page.

If you need to make changes to an order after you’ve placed it, please call the energySMART team at 877.886.4239.

We ask that you allow up to 3 weeks for the delivery of your free kit.

Once your kit has shipped, you’ll receive an email confirmation at the email address you provided when ordering.

If you have questions about your order, please call the energySMART team at 877.886.4239 or use our Contact Us form.

The free energy-saving kits are part of Nicor Gas’ energy efficiency program, energySMART. energySMART was established and is funded in compliance with the requirements of Section 8-104 of the Illinois Public Utilities Act.

In addition to free products, energySMART offers rebates for energy-efficient equipment, home assessments and more. Find the complete list of our offerings here.